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Legal & Premium Warranty
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LEGAL & PREMIUM WARRANTY
In addition to the normal 2-year legal warranty, NOKO offers a premium 5-year warranty on all frames and forks.
| LEGAL WARRANTY | PREMIUM WARRANTY |
| 2 YEARS by law | 5 YEARS offered by NOKO |
For us it’s really important that our customer is always fully satisfied with the purchased product. For this reason we have decided to offer a premium 5-year warranty on the frame and fork for all NOKO bicycles.
| LEGAL WARRANTY | PREMIUM WARRANTY |
|
– 2 YEARS FROM THE DELIVERY DATE – Valid for the first owner. – Only for manufacturing and material defects. – Processing, shipping and customs costs (if applicable) to be agreed in relation to the problem encountered. |
– 5 YEARS FROM THE DATE OF PURCHASE – Offered directly by NOKO. – Valid only for the first owner. – Exclusive coverage of NOKO frame and fork only. – Costs of processing, shipping and customs (if applicable) to be paid by the owner. |
Do you want to know more about the NOKO PREMIUM Warranty? Click here to go to the dedicated page.
- Send your request for assistance under the legal / premium warranty by clicking the button below (the link will redirect you directly to the warranty request form).
- *Remember, the warranty is valid only on the 1st actual owner of the e-bike, indicated at the time of purchase.
- After carefully checking and approving your request, our Support team will send you all the specifications regarding the shipment and the status of your warranty request.
- Always remember to pack the bicycle (or accessories) with extreme care and safety inside the specific box. In case of damages caused during transport, the responsibility doesn’t fall on NOKO.
*Any package damaged during transport will be refused to allow the customer to start a recourse procedure against the courier.
- As soon as our technical staff has carefully inspected your bicycle, we will contact you to agree together on the best procedure for a timely resolution of the problem.
PREMIUM warranty: if the item (to be replaced) is no longer available in stock, you will receive a different color or a superior model, upon notification by our department.
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LEGAL & PREMIUM WARRANTY
In addition to the normal 2-year legal warranty, NOKO offers a premium 5-year warranty on all frames and forks.
| LEGAL WARRANTY | PREMIUM WARRANTY |
| 2 YEARS by law | 5 YEARS offered by NOKO |
For us it’s really important that our customer is always fully satisfied with the purchased product. For this reason we have decided to offer a premium 5-year warranty on the frame and fork for all NOKO bicycles.
| LEGAL WARRANTY | PREMIUM WARRANTY |
| – 2 YEARS FROM THE DELIVERY DATE – Valid for the first owner. – Only for manufacturing and material defects. – Processing, shipping and customs costs (if applicable) to be agreed in relation to the problem encountered. |
– 5 YEARS FROM THE DATE OF PURCHASE – Offered directly by NOKO. – Valid only for the first owner. – Exclusive coverage of NOKO frame and fork only. – Costs of processing, shipping and customs (if applicable) to be paid by the owner. |
Do you want to know more about the NOKO PREMIUM Warranty? Click here to go to the dedicated page.
- Send your request for assistance under the legal / premium warranty by clicking the button below (the link will redirect you directly to the warranty request form).
- *Remember, the warranty is valid only on the 1st actual owner of the e-bike, indicated at the time of purchase.
- After carefully checking and approving your request, our Support team will send you all the specifications regarding the shipment and the status of your warranty request.
- Always remember to pack the bicycle (or accessories) with extreme care and safety inside the specific box. In case of damages caused during transport, the responsibility doesn’t fall on NOKO.
*Any package damaged during transport will be refused to allow the customer to start a recourse procedure against the courier. - As soon as our technical staff has carefully inspected your bicycle, we will contact you to agree together on the best procedure for a timely resolution of the problem.
PREMIUM warranty: if the item (to be replaced) is no longer available in stock, you will receive a different color or a superior model, upon notification by our department.
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