Legal & Premium Warranty

LEGAL & PREMIUM WARRANTY

In addition to the normal 2-year legal warranty, NOKO offers a premium 5-year warranty on all frames and forks.

LEGAL WARRANTY PREMIUM WARRANTY
2 YEARS by law 5 YEARS offered by NOKO

For us it’s really important that our customer is always fully satisfied with the purchased product. For this reason we have decided to offer a premium 5-year warranty on the frame and fork for all NOKO bicycles.

LEGAL WARRANTY PREMIUM WARRANTY

– 2 YEARS FROM THE DELIVERY DATE

– Valid for the first owner.

– Only for manufacturing and material defects.

– Processing, shipping and customs costs (if applicable) to be agreed in relation to the problem encountered.

– 5 YEARS FROM THE DATE OF PURCHASE

– Offered directly by NOKO.

– Valid only for the first owner.

– Exclusive coverage of NOKO frame and fork only.

– Costs of processing, shipping and customs (if applicable) to be paid by the owner.

Do you want to know more about the NOKO PREMIUM Warranty? Click here to go to the dedicated page.

  • Send your request for assistance under the legal / premium warranty by clicking the button below (the link will redirect you directly to the warranty request form).
  • *Remember, the warranty is valid only on the 1st actual owner of the e-bike, indicated at the time of purchase.

 

  • After carefully checking and approving your request, our Support team will send you all the specifications regarding the shipment and the status of your warranty request.

 

  • Always remember to pack the bicycle (or accessories) with extreme care and safety inside the specific box. In case of damages caused during transport, the responsibility doesn’t fall on NOKO.

*Any package damaged during transport will be refused to allow the customer to start a recourse procedure against the courier.

 

  • As soon as our technical staff has carefully inspected your bicycle, we will contact you to agree together on the best procedure for a timely resolution of the problem.

 

PREMIUM warranty: if the item (to be replaced) is no longer available in stock, you will receive a different color or a superior model, upon notification by our department.

Registration confirmation will be emailed to you.

By registering to the NOKO website, I agree to the storage and handling of my data in accordance with the Privacy Policy of NOKO.
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